Consumer Support Lead

About the role

The Consumer Support Lead is responsible for the oversight of consumer case management and support. The position holds a small consumer case load whilst also having supervisory responsibilities and supporting the Service Manager with day-to-day operations.

This is a permanent full-time role, working Monday to Friday based in East Perth. There will be a requirement for the successful candidate to participate in the on call roster. 

Taking into consideration the qualifications, skills and experience of the successful applicant the salary package is circa $100,000 per annum including superannuation.  

About you

We are seeking someone with a bachelor’s degree in Social Sciences or similar, together with significant relevant work experience including supervisory skills/experience and working with people impacted by homelessness, mental health and/or other personal or social challenges. 

To be successful in this role, you will need well developed communication and interpersonal skills, knowledge and understanding of Wellness, Recovery and Trauma Informed principles, the ability to take initiative and problem solve and demonstrate genuineness and empathy. 

While your skills and experience are important to us, your values and attitudes are crucial to your success at St Bart’s. We are looking for a candidate who is compassionate and whose values align with St Bart’s  – Empowerment, Innovation, Commitment, Collaboration and Social Justice. We are looking for someone who can help us create and maintain a workplace that fosters inclusion, diversity and a commitment to excellence. 

The successful candidate must have or be willing to obtain a satisfactory National Police Clearance, first aid certificate and current ‘C’ Class Drivers Licence. 

Why join St Bart’s?

In addition to joining a professional and dedicated team with passion and a commitment to our values and making a difference within the community, the benefits of working with us are:

  • Four weeks annual leave with the opportunity to purchase additional leave
  • Up to three days additional flexible leave days per year
  • Salary Packaging up to $15,900, which allows you to pay for personal expenses with pre-tax earnings so you pay less tax and your take home pay increases. 
  • Corporate discounts and memberships.

How to Apply

We want to know about you – why you want to work with us and how your skills, qualifications and experience align with the position requirements. 

To apply, please submit your current resume and a cover letter that demonstrates your suitability for the position.

You are also welcome to deliver a hard copy application to 7 Lime Street, East Perth. 

For further information about the role, please contact Sara Zanella on 08 9323 5170 .

Applications close at 5pm Tuesday 24 January 2022 however will be reviewed as received. 

St Bart’s is an equal opportunity employer which values diversity and inclusion and we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTI and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

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