Your feedback is important to us
At St Bart’s we value and welcome your feedback, it helps us improve our services and recognise the things we are doing well.
We welcome the following types of feedback:
How to send us your valuable feedback:
What you can expect:
You can choose to disclose your contact details or remain anonymous if that’s your preference. If you have left your name and contact details, we’ll respond and work with you in a timely manner to investigate and address any concerns or issues raised. All suggestions will be considered and compliments will be shared with our staff. We will keep you informed of the progress of any investigations and discuss with you any redress or further resolution opportunities as required.
If you do not feel comfortable raising a complaint directly with us, or you are dissatisfied after raising your concern with us, assistance is available from:
Mental Health Advocacy Service – 1800 999 057, 1/18 Harvest Terrace, West Perth
Welfare Rights and Advocacy Service – 9328 1751, 98 Edward Street, Perth.
HaDSCO-Health and Disability Services Complaints Office: 6551 7600, Level 2, 469 Wellington Street, Perth.
Aged Care Quality and Safety Commission: 1800 951 822