St Bart’s provides a range of services with a focus on supporting individuals experiencing, or at risk of, homelessness. We do this through our supported accommodation and community based services.
We specialise in homelessness services including transitional accommodation, mental health accommodation, residential aged care for men, home care, tenancy management and other outreach services.
Your feedback is important to us. At St Bart’s we value and welcome your feedback as it helps us improve our services and recognise the things we are doing well. We welcome the following types of feedback:
- Complaint – You have a problem or have had a negative experience with our service.
- Suggestion – You have an idea that may help improve our service.
- Compliment – You are happy with our service, a staff member or volunteer.
How to send us your valuable feedback
Alternatively, use the online feedback from on this page.
What you can expect
You can choose to disclose your contact details or remain anonymous if that’s your preference. If you have left your name and contact details, we’ll respond and work with you in a timely manner to investigate and address any concerns or issues raised. All suggestions will be considered and compliments will be shared with our staff. We will keep you informed of the progress of any investigations and discuss with you any redress or further resolution opportunities as required.
If you do not feel comfortable raising a complaint directly with us, or you are dissatisfied after raising your concern with us, assistance is available from:
Mental Health Advocacy Service – 1800 999 057, 1/18 Harvest Terrace, West Perth.
Welfare Rights and Advocacy Service – 9328 1751, 98 Edward Street, Perth.
HaDSCO-Health and Disability Services Complaints Office: 6551 7600, Level 2, 469 Wellington Street, Perth.
Aged Care Quality and Safety Commission: 1800 951 822.